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Content Manager, Apple Product Documentation
Category: Computing, Publishing
  • Your pay will be discussed at your interview

Job code: lhw-e0-78853462

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  Job posted:   Sun Oct 15, 2017
  Distance to work:   ? miles
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Content Manager, Apple Product Documentation

# Content Manager, Apple Product Documentation

Job Number: 113118882

Santa Clara Valley, California, United States

Posted: 13-Oct-2017

Weekly Hours: 40.00

**Job Summary**

Lead the team that creates end-user documentation for Mac, iCloud, and other exciting Apple products. The Apple Product Documentation (APD) team is the group responsible for developing and delivering instructional materials -- user guides, help systems, tips, quick tours, and more -- for all Apple products. We are looking for a strong, innovative leader with a proven ability to drive cross-functional issues in a fast-paced engineering environment.

**Key Qualifications**

* Experience managing a diverse creative team responsible for ongoing, evolving deliverables.

* Excellent problem-solving, critical-thinking, and organizational skills.

* Exceptional written and verbal communication skills.

* Outstanding interpersonal skills, and the ability to foster close collaboration between teams internal and external to APD.

* Passion for user experience and technology.

* Firm grasp of instructional design principles and methodologies, or the ability to quickly learn this area.


Manage a team of instructional designers: assign projects, monitor workloads and resources, conduct regular staff meetings, provide ongoing feedback, write and deliver performance reviews, and so on.

Collaborate with other APD managers to coordinate documentation strategies and department-wide initiatives.

Oversee various product lines, ensuring that your team's deliverables are high quality and on time.

Provide leadership and vision to continually explore ground-breaking and effective instructional solutions.

Work closely with product teams -- including marketing, engineering, program management, and localization -- to evaluate documentation and advocate for innovative customer-focused instructional materials.


BA or BS in Instructional Technologies, Information Design, Journalism, Communications, Computer Science, User Experience Design, or related field.

**Additional Requirements**

3+ years of experience in information design, product documentation, online publishing, or related field.

Experience and skills in these areas a plus: iOS or Mac OS X development; design methodology; QA; usability testing; program management; knowledge of web-based content-delivery mechanisms and underlying technologies such as HTML, CSS, and JavaScript.

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